The complete end-to-end retail solution

Retail PROCESS consolidates the entire scope of operations, from enterprise resource planning through to point of sales and financials, in one user friendly and intuitive solution built on trusted Microsoft Dynamics AX technology.

Retail markets are in a stage of transition and to gain competitive advantage while keeping pace with the modern consumer, retailers must transcend dated models and technology infrastructure with one world class solution to manage every retail requirement.

Get to market faster with reliability and a reassurance of complete organisational operation, from back office through to POS.


Consumers today are looking for a complete shopping experience. Thriving in this new retail reality means retailers need to be more connected, more empowered, and more proactive than ever before. In a word, they need to be dynamic. Microsoft’s vision is to empower enterprise and midsized retailers to be dynamic by delivering that complete shopping experience with a seamless and differentiating solution for point of sale (POS), omni-channel management, store operations, e-commerce, merchandising, financials, supply chain, and more. Enabling retailers to gain insight, operate with agility, exceed consumer expectations, and build enduring loyalty with superior time to value—in other words, to become a Dynamic Retailer.

Offering a connected and off-line POS system that’s fully integrated to Dynamics AX, this module boasts a customisable POS interface - full functionality for the modern retailer. Microsoft Dynamics for Retail is a true Omni-Channel management system, providing a single commerce engine to run all channels of the retailers business (store, website, marketplace, or other) with cross-channel flows, insight, and analytics. Enabling superior store systems to control user roles, interfaces, and hardware for customer order management at the POS. Powerful merchandising capabilities include global and local management of products and custom attributes; unlimited categories for enhanced category and assortment management; and innovation to manage matrix and other inventory types.

A fully integrated online storefront offers content management via industry-standard tools. While other solutions allow the building of web pages through coding, followed by search from those pages (ie. eCommerce ‘with’ search), the SharePoint technology for building webpages is eCommerce built BY search. Microsoft Dynamics for Retail is the complete solution integration and management at headquarters, including catalogue, order, shipping, payments, shopping cart, refiners and more.

Implement promotions, discounts, coupons and more via social sites, enable recall and/or redemption through other channels too. Additional capability to identify trends and provide personalised service with access to real-time, actionable data. Maintain comprehensive history of the customer, from initial contact through to subsequent interaction, and make this information available throughout your organisation.

Optimise purchasing and replenishment – base purchase quantities on size, colour, style or strategy across any channel. 360 degree business view allows for easy inventory management, plus monitor supplier performance to help minimise risk of supply chain disruption.

The Financial Management function incorporates General Ledger, Accounts Payable and Accounts Receivable. Quickly create unlimited, form-based financial dimensions that can be shared across legal entities for a complete business view, audit trail transparency and detailed analysis. Capability to transform budget information into precise, workflow driven management tools with varied controls, allowing greater control of procurement.


IndustriesHomebuilderONERetailPROCESSRetailPROCESS ExtensionsCPGPROCESSFoodProcessProfessional Services


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